CONTACT US

 

Our Pearls 

Every single pearl is hand chosen for each piece. Pearls are naturally created and each and every one is different. They vary in shape, colour, blemishes and size, but this is what makes them so beautiful and unique in their own way. This means that every piece we sell, can differ slightly from the image on our website. Unfortunately, we cannot offer exchanges or refunds on products because of a blemish or change in the natural pearl. 

 

Custom Designs 

Have you seen something you love or have a vision? Why not let us make it a reality. Get in touch with us to organise a quote and custom design your own unique Lolita's piece. 

Payment options  

We accept payment via direct deposit, credit card, PayPal or Apple Pay. 

Returns Policy

Please carefully choose your Lolita's as we cannot offer refunds on your purchase if you change your mind. This is due to health and safety reasons.

We will however accept an exchange or refund if an item arrives damaged or faulty. In this case, please contact us on email above to arrange a replacement. 

 

Postage

All of our packages are sent using AUS POST. Upon confirming your order and packaging it, you will be sent tracking information to trace your parcel. 

Shipping time frames are out of our control, however we provide an estimate on our website. Please allow 2-5 business days for metro and 7-10 business days for rural delivery. We endeavour for your package to arrive on time, however we cannot be responsible once the package leaves our office. Please contact AUS POST using your tracking number provided in order to make a complaint if delivery is overdue. Please also make us aware in this scenario so that we can also follow up from our end. 

 

For more information or to create a custom design, please contact us via email - lolitas.enquiries@gmail.com